Frequently Asked Questions

Can’t find the answer to your question below? Send me an email and I’d be happy to answer!

  • YVR Registered Massage Therapy is the official operating name of and overarching brand for Lisa Robinson's work as a Registered Massage Therapist. Lisa provides her services through two distinct clinics: Eagle Mountain Health in Port Moody and PRE Therapy in Burnaby.

  • You can view schedules and book conveniently online!

    View and book with Lisa Robinson in Port Moody (Eagle Mountain Health) through any of the Book Now buttons on this website.

    To view or book with Lisa Robinson in Burnaby (PRE Therapy) please visit www.pretherapy.ca

  • Please complete any intake forms sent by the clinic where you'll be seeing Lisa Robinson before your appointment.

    To ensure the comfort of everyone at the clinic, please avoid wearing strong scents such as perfumes, colognes, or scented lotions. This helps us maintain a pleasant and safe environment for both our therapists and patients.

    If a strongly scented product is worn, we may need to reschedule your appointment. The cost of rescheduling will be the responsibility of the patient.

  • Each appointment is tailored to your specific needs.. It is recommended to bring athletic wear with you for your first appointment.

    You and your therapist will discuss dressing and draping protocols during your appointment interview prior to the hands-on portion of your appointment.

  • We understand things come up, so if you are unable to make your appointment, the easiest way is to sign into your Jane app account and cancel. Alternatively, you can reach out via email or phone:

    For appointments at Eagle Mountain Health:

    604-239-2938 or hello@yvrrmt.ca

    For appointments at PRE Therapy:

    604-428-7737 or info@pretherapy.ca

    To avoid a cancellation fee, please cancel with a minimum of 24 hours notice.  We reserve the right to charge the full appointment fee if not given sufficient notice. 

    Please note, cancelled or missed appointment charges cannot be submitted for reimbursement to your extended health plan.

    Thank you for understanding.

  • We direct bill to most extended health providers including Pacific Blue Cross, Greenshield, Desjardin Insurance, Industrial Alliance., Manulife Financial, Sun Life Insurance and many more!

    To check if we can direct bill your insurance or if you have any direct billing related questions, please call or text us at 604-239-2938.

    Please note: Direct billing is not a guaranteed service, as occasionally provider portals go down for maintenance’ or do not allow for direct billing.

    Please note that patients are responsible for paying the any and all fees for all booked appointments if direct billing is unavailable, does not cover the fees, or covers partial fees.

  • ICBC

    At this time, Lisa Robinson is not accepting new ICBC claims. However, Lisa is happy to provide you with a referral list of practitioners who are. Please send an email to hello@yvrrmt.ca to inquire.

    Worksafe BC

    Lisa Robinson does not accept Worksafe claims. Please contact your Worksafe claim representative for a list of recommended providers.

  • At both clinics, we accept Debit, Visa, Mastercard and AMEX.

    For health and safety reasons, we are currently not accepting cash payments.

  • Eagle Mountain Health

    • MON 2:00 PM - 8:00PM

    • TUES 1:30PM - 8:00PM

    • THURS 8:00AM - 2:00PM

    • FRI 2PM - 8:00PM

    • SAT 8:00AM - 2PM

    PRE Therapy

    • MON 8:00AM - 12:00PM

    • WED: 8:00AM - 2:00PM

Own your wellness journey.